Glia, the shopper interplay chief unifying Digital Customer Service (DCS), telephone and automation on a single platform, is providing new generative AI instruments to assist monetary establishments drive effectivity and enhance the shopper expertise in a protected, safe manner.
Justin DiPietro, Co-Founder and Chief Strategy Officer of Glia, mentioned:
“Financial establishments wish to embrace generative AI however have been hesitant due to potential dangers surrounding knowledge leakage, knowledge integrity, privateness and, maybe most notably, the influence to the shopper. Glia’s new generative AI instruments assist earn belief from prospects whereas offering an open, versatile framework for monetary establishments. It’s a win-win-win state of affairs, bringing important time financial savings for the service group, enhanced satisfaction for the shopper and elevated effectivity for the monetary establishment.”
Generative AI may help buyer “assist groups develop into extra productive and strategic whereas optimizing the worth AI delivers right this moment.”
Powered by massive language fashions (LLMs), Glia options “automate routine, repetitive duties and act as a co-pilot for workers, serving to them serve prospects with better pace and ease.”
Glia’s generative AI instruments at the moment are “a part of the corporate’s present AI Management Platform, which incorporates pre-built digital assistants for banks and credit score unions.”
The platform permits establishments “to launch, handle and measure AI instruments and sources into digital properties in addition to the decision heart.”
New options embrace:
Universal AI Management framework permits monetary establishments to create, handle and combine AI and generative AI powered bots from corporations like OpenAI, Anthropic, Google, Amazon, Microsoft, Salesforce and others into each buyer and agent workflows. The software permits establishments to orchestrate a number of specialised bots throughout the similar dialog.
The common AI Management framework permits brokers to make the most of their very own Gen AI fashions to seamlessly resolve buyer points by leveraging AI-generated options and steering to reply extra rapidly, with correct context.
Unified AI Reporting gives a single, consolidated view of all AI and Generative AI assistants deployed inside Glia, serving to AI managers perceive what’s working, the place worth is being delivered and what must be improved.
Banking Benchmarks present an executive-level view for monetary establishments to match efficiency in opposition to similar-sized organizations, establish areas of enchancment, make extra knowledgeable selections about their interplay technique and monitor progress over time.”
Jay Choi, Chief Product Officer of Glia, mentioned:
“This subsequent wave of AI is considerably growing the effectivity and productiveness of customer support groups. Many organizations are on the lookout for how one can incorporate it into their workflows. Our revolutionary generative AI options improve worker abilities whereas optimizing—not changing—the facility of human contact. We assist organizations combine generative AI into their present processes and instruments.”
https://www.crowdfundinsider.com/2023/11/215253-automation-platform-glia-introduces-generative-ai-tools-for-financial-institutions/
