Malaysia’s AmBank collaborates with Microsoft to trial Microsoft 365 Copilot – Technology Record

Laura Hyde |

25 October 2023

AmBank has change into one of many first banks in Malaysia to trial Microsoft 365 Copilot as a part of Microsoft’s Early Access Program.  

In whole, 300 staff from varied departments, together with finance, customer support and human sources, have been utilizing Copilot to enhance their productiveness and creativity.  

“Microsoft is thrilled to work collectively with AmBank to carry the facility of synthetic intelligence to their staff,” mentioned Okay. Raman, managing director, Microsoft Malaysia. “With Microsoft 365 Copilot, we’re equipping AmBank’s workforce with the instruments they want to be productive, environment friendly and artistic, whereas additionally getting ready them for the evolving method of labor within the generative AI period.” 

AmBank can be utilizing Microsoft 365 Copilot to help staff with duties that entail understanding and integrating data, corresponding to producing experiences, creating personalised and fascinating content material for stakeholders, and offering suggestions primarily based on person preferences.  

According to AmBank, the trial has resulted in enhancements in effectivity, in addition to new insights. “We consider AI is likely one of the most profound applied sciences that may rework monetary companies,” mentioned Datuk Iswaraan, group chief working officer at AmBank. “We are excited to discover how Microsoft has made its AI-powered instruments safer and enterprise prepared by having 300 of our most promising workers unleash methods to cut back the effort and time that it takes to generate content material with out sacrificing high quality.” 

For occasion, AmBank has used Copilot to assist staff take minutes extra effectively throughout conferences. Now, the minute taker can concentrate on the dialogue whereas Copilot listens in, captures and summarises conversations and actions succinctly. The worker can then overview the doc, which implies excessive-high quality minutes can now be prepared inside an hour of the assembly concluding. 

AmBank can be hoping to utilise Copilot to deflect technical help queries from human brokers to AI bots, which may resolve up to 30 per cent of queries immediately and with out the friction of ready.

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