Otter is making AI bots part of the group chat

Otter, the automated transcription service, is rolling out a brand new AI function that lets teams ask a chatbot questions on what occurred of their previous conferences. It takes info from all the conferences that group members had been in and solutions prompts like, “What did we determine on yesterday?” The function is referred to as “AI Chat in Channels,” and it principally opens up Otter’s AI chats to a group as a substitute of the single-user expertise they’re now. Channels, which will be discovered inside the Otter platform, operate lots like Slack chats. They let folks discuss with frequent collaborators and share transcripts with one another. Most generative AI chat options — the varieties that trawl by means of a consumer’s agenda or emails — are usually solely accessible in single conversations, the place just one individual is interacting with the AI. But Otter says AI Chat in Channels lets a number of folks ask Otter’s AI questions. Otter hopes that the group chat function ought to let groups work collectively sooner as a result of they will all speak about initiatives to get info from the chatbot while not having to go to a distinct channel.Otter is additionally increasing the breadth of conferences that its AI chatbot can pull knowledge from. Previously, if a consumer launched Otter’s AI chatbot whereas accessing a selected transcript, the chatbot might solely reply questions on that assembly or dialog. Otter will now broaden that to all conferences and transcripts that the consumer has.The firm is additionally including an AI dialog abstract, which can determine motion gadgets even whereas the assembly is ongoing. Otter has been including generative AI options over the previous couple of years. It launched a chatbot final yr that allowed the bot to “attend” conferences for folks. In 2022, it launched assembly summaries to transcripts. As an Otter consumer, I can affirm these summaries exist, although I’ve but to make use of every other generative AI options on the platform.All of the AI options can be accessible to all Otter customers, together with the free Basic plan.

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