Watsonx AI bots assist IBM Consulting in client GenAI projects

IBM Consulting staff can now use GenAI bots to assist implement their client’s generative AI projects. The bots could, in time, even be queried by Watsonx customers as effectively.

The firm rolled out role-based chatbots on its Consulting Advantage platform. The AI assistants  have been educated to search out solutions for mission managers, builders, enterprise analysts, salespeople, software program testers and extra of the 160,000 IBM Consulting workers. The toolbox is a part of Watsonx, IBM’s line of generative AI cloud companies launched final 12 months.
The concept behind the bots is to allow IBM consultants to finish work for Watsonx customers quicker, mentioned Matt Candy, a managing companion for Generative AI at IBM Consulting. That work usually falls into the class of digital enterprise transformation AI — generative and in any other case — use instances. The bots can dig into information from IBM and third-party fashions embedded in the Watsonx platform, in addition to uploaded paperwork and information particular to a mission.
The bots have potential to assist not solely consultants full work extra rapidly, mentioned Gartner analyst Arun Chandrasekaran, but additionally to be deployed all through Watsonx enterprise groups.
Candy mentioned that the bots doubtlessly may assist mildew AI use instances for patrons after the consulting engagement ends.
“You’re going to finish up in a world the place you are mixing human and AI-based staff and labor collectively in order to ship these outcomes and duties extra successfully,” Candy mentioned. “Today, a client would possibly [engage me] as a advisor to return and work with them…[then] the human could end working with that client, and we depart behind varied sorts of AI assistants they will proceed to make use of.”

Security, governance main priorities
Watsonx is an open platform that may accommodate no matter giant language mannequin (LLM) the person desires to deploy, Chandrasekaran mentioned. Amazon and Google supply AI platforms as effectively, however he would not see IBM as competing immediately with the cloud hyperscalers for enterprise. Rather, IBM Consulting will use generative AI to maintain its large buyer base — in verticals similar to healthcare, shopper banks, telco and authorities — present. 
The platform mannequin allows this as a result of IBM delivers safety and information governance that’s trusted by regulated industries, he added. Knowing that is in place is essential for open platforms that allow customers to entry third-party instruments and LLMs.
To that finish, IBM together with a lot of AI heavy hitters similar to Amazon, AMD, Nvidia, Intel and Salesforce, invested in Hugging Face, an open supply community-driven platform that hosts machine studying fashions and instruments. IBM up to now has contributed 200 open fashions and datasets to the Hugging Face group, which has collaborated with IBM to construct, deploy and customise Watsonx basis fashions.
Enterprises have begun to embrace generative AI in their enterprise workflows, albeit slowly, Chandrasekaran mentioned. Many use instances he is seen are inside, not customer-facing, and are in early phases of improvement. Some of the extra frequent examples embody AI code era for builders, doc translation, and content material summarization.
“Customers usually are not sitting nonetheless and doing nothing with Gen AI,” he mentioned. “They are actively working pilots and exploring the chances.”
The potential of generative AI to do actual work will possible not be ignored by IBM Chairman and CEO Arvind Krishna. He has been a robust advocate of AI inside IBM, telling Bloomberg final 12 months that he “may simply see” a 3rd of seven,800 IBM non-customer dealing with positions at the moment affected by a hiring pause be full of AI “workers” between now and 2028.
Don Fluckinger covers digital expertise administration, end-user computing, CPUs and diverse different subjects for TechTarget Editorial. Got a tip? Email him.


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