Improving Policyholder and Carrier Interactions With Enhanced Efficiency, Clarity and Quality
BOSTON, Nov. 16, 2022 /PRNewswire/ — Hi Marley, creators of the one digital collaboration platform constructed for the P&C insurance coverage trade, right this moment introduced it has built-in Grammarly’s main AI communication help into the Hi Marley Insurance Cloud to enhance the standard of communications between policyholders and carriers. Powered by SMS, Hi Marley ensures buyer satisfaction and reduces buyer churn by making the claims course of quicker, simpler, and extra handy.
Improving retention is dependent upon how properly carriers talk with their prospects. Hi Marley’s current research of time to first contact revealed that adjuster responsiveness correlates straight with buyer satisfaction and quicker claims decision. In the research, the highest 25 % of claims adjusters with the bottom median time to first contact resolved claims 10 % quicker than the underside 25 %, leading to three days decreased cycle time. Furthermore, in line with Hi Marley’s policyholder survey, respondents stated “pace of response” is crucial expectation when texting with an insurance coverage firm.
Responsiveness issues in claims communications. Earlier this yr, Hi Marley launched Coaching capabilities to offer actionable insights, which information adjusters to claims conversations that require consideration, enhancing response time by 20 %. Integrating Grammarly’s real-time writing recommendations—delivered by means of the Grammarly Text Editor SDK—enhances communications with higher effectivity, readability and high quality to create much more lovable buyer experiences. Now, insurance coverage adjusters will expertise Grammarly’s in-line writing help whereas crafting communication to policyholders throughout the Hi Marley Insurance Cloud.
“We know even the slightest missteps in dealing with claims have an outsized affect on the shopper expertise, and that may be the distinction between a 5 and four-star satisfaction rating,” stated Sean Stevens, Senior Product Manager at Hi Marley. “Our Coaching capabilities give workers in-the-moment alerts, together with “Needs Attention” notifications which prioritize high-impact points to allow them to be rapidly, precisely, and empathetically resolved, leaving the shopper with a superior expertise. Ensuring that communications are clear, concise, and interesting is a giant a part of customer support and satisfaction, making Grammarly a useful addition for our customers.”
“We launched Grammarly for Developers to assist folks in every single place talk extra successfully, and that features customer-facing groups who want to speak clearly and confidently to thrill their prospects,” stated Rob Brazier, Head of Grammarly for Developers. “With our Text Editor SDK, Hi Marley is bringing insurance coverage carriers the instruments they should present nice customer support experiences. We’re excited to see Hi Marley leverage Grammarly as a part of their mission to enhance the pace and high quality of communications.”
To study extra about how main insurance coverage carriers use Hi Marley’s Coaching capabilities to enhance buyer communication and satisfaction, click on right here.
About Hi Marley
Hi Marley is the clever collaboration platform for the insurance coverage trade. Built by individuals who know and love insurance coverage, the platform permits hassle-free texting throughout the complete ecosystem, empowering insurance coverage professionals and delighting policyholders. Hi Marley’s trade main analytics to ship novel insights that gas steady enchancment. The answer is constructed for the enterprise – quick to deploy, straightforward to make use of and seamlessly integrates with different core programs. Hi Marley is empowering the world’s main insurance coverage carriers to reinvent the shopper and worker expertise. Learn extra at www.himarley.com.
Contact:Escalate PR for Hi Marley[email protected]
SOURCE Hi Marley, Inc.