WASHINGTON, April 13, 2022 /PRNewswire/ — Actifai, a software-as-a-service supplier to customer-facing organizations, has deployed its AI-powered suggestion and customer support platform throughout Hawaiian Telcom’s operations.
Hawaiian Telcom will roll out Actifai’s cloud-based platform to its customer support representatives, and can use Actifai’s APIs to energy provide suggestions and key promoting factors for patrons on its ecommerce website. Leveraging demographic, behavioral, and aggressive information alongside Actifai’s wealthy catalog of practically 1,000,000 anonymized and aggregated provide/acceptance pairs, Hawaiian Telcom will ship tailor-made suggestions to prospects designed to greatest meet their particular person wants.
“Hawaiian Telcom has all the time been dedicated to serving our neighborhood”, stated Su Shin, President and General Manager of Hawaiian Telcom. “Our partnership with Actifai continues our legacy as a community-focused expertise chief, bringing state-of-the-art AI instruments for our customer support professionals that may assist them to fulfill our prospects’ wants.”
Actifai’s AI platform is utilized by 1000’s of customer support, gross sales, and help brokers throughout North America at main firms. Customers have seen a mean 25x ROI, pushed by Actifai’s real-time suggestions backed by persuasive key promoting factors. Actifai leads the marketplace for operators in search of sensible functions for AI that enhance ARPU and lifelong worth whereas avoiding the necessity for inner improvement.
“We’re thrilled to be working with a dynamic operator like Hawaiian Telcom,” stated Ned Brody, performing CEO of Actifai. “We’re wanting ahead to doing nice work for yet one more new buyer, and are very excited that Actifai has been capable of assist additional their customer support targets.”
INQUIRIES
Actifai is partnering with operators in North America, Europe, and Oceania. To study extra, please contact COO Venu Amar at [email protected].
ABOUT ACTIFAI
Actifai is a software-as-a-service supplier to customer-facing organizations together with cable, media, and telecommunications operators. Actifai’s platform reduces the complexity of alternative for gross sales brokers and customers, eliminating data obstacles to maximise the worth of a buyer interplay. With tailor-made, AI-powered suggestions, operators can customise client interactions and optimize outcomes in actual time throughout their reside and digital gross sales channels. For extra data, please go to www.actifai.com.
ABOUT HAWAIIAN TELCOM
Hawaiian Telcom, established and headquartered in Honolulu since 1883, presents a full vary of companies to enterprise and residential prospects together with Internet, video, voice, information community options and safety, colocation, and managed and cloud companies — all supported by the attain and reliability of its subsequent era fiber community and 24/7 state-of-the-art community operations heart. With staff statewide sharing a dedication to innovation and a ardour for delivering superior service, Hawaiian Telcom is proud to be Hawaii’s Technology Leader. For extra data, go to www.hawaiiantel.com.
SOURCE Actifai
https://www.prnewswire.com/news-releases/actifai-continues-rapid-expansion-in-partnership-with-hawaiian-telcom-301525191.html
