Santanu Banerjee of Bajaj Allianz — People Matters

Currently, synthetic intelligence is the core of the worldwide workforce. Both in phrases of the worker features and worker administration, companies have recognized analytics and AI because the keys to success. In one of the studies, IBM writes, “AI allows HR organisations to ship new insights and companies at scale with out ballooning headcount or value.” The report additionally famous that AI is an umbrella time period that encompasses areas equivalent to machine studying and cognitive computing. 

To perceive how this umbrella optimises HR features, we spoke with Santanu Banerjee, CHRO of Bajaj Allianz Life. During the interplay, he additionally forged mild on how Bajaj Allianz is utilizing AI and knowledge analytics to ease out the guide features of their HR professionals and allow a greater strategic strategy.
Here are some excerpts from the dialog:
How do you take a look at AI hand-in-hand with knowledge analytics making a distinction within the HR features within the coming years?
Implementation of AI in human sources perform can optimise worker effectivity, cut back human bias, and assist construct a extra cohesive office. Data analytics, along with differentiated AI fashions can provide deep macro and micro insights to drive enterprise outcomes and the ‘People’ agenda. Investing in AI and knowledge analytics to enhance HR processes will assist corporations entice and retain high quality expertise, facilitate engagement and allow data-driven decision-making. 
An article revealed by IBM states, “AI can allow HR to turn out to be extra environment friendly with its funding.” Do you agree with this? Why?
As all features, HR has additionally developed tremendously through the years. 
Every side of the perform is now both fully or partially automated, and digitised throughout the organisational ecosystem… to the extent that 3 of our crucial HR processes at Bajaj Allianz Life now run on Robotic course of Automation with out human intervention. 

AI within the HR perform will result in a extra personalised, customised, real-time and agile expertise for the workers.

Whether it’s by embedding AI throughout the worker’s journey or on payroll administration or every other side of the perform, AI will allow automation, with vital enchancment in worker expertise, retention fee and engagement index. 
What new doorways can AI and analytics open for the HR professionals, which in any other case would stay unexplored?
Advanced tech and digital options like AI and analytics might help HR unlock new alternatives for enhancing efficiencies in a number of areas, equivalent to:

Personalised nudges and proactive triggers to staff at varied touchpoints together with studying 
Predictive analytics for higher worker retention & actual time efficiency interventions.  
Real-time steady worker listening & sentiment evaluation by means of AI bots
Robotic Process Automation of routine repeat HR processes
Customised studying and upskilling journey for higher succession. 

Does AI have the potential to assist with abilities mapping inside an organisation? If sure, how? If not, why?
Yes, I imagine that AI has the potential to assist with abilities mapping inside an organisation. With implementation of Learning Experience Platforms, AI based mostly customised studying journeys for workers have helped construct an agile workforce. 
Several HR managers are actually collaborating with purposeful staff leaders throughout the enterprise and adopting AI to evaluate the worker efficiency trajectory and construct agile efficiency interventions. 

Additionally, AI can be utilized to supply customised studying and upskilling packages to assist staff develop in structured roles as per the expertise administration and succession-planning framework. 

What is the standing of Bajaj Allianz Life in phrases of adopting AI for the HR features? 
As an organisation specializing in buyer centricity, Bajaj Allianz Life strongly believes that blissful staff could make blissful clients. Even earlier than the pandemic, we had been sturdy on our digital transformation journey for our staff. We have been fast to undertake AI and produce the required agility in our HR processes throughout varied levels of an worker lifecycle: 

Introduced RPA (robotic course of automation) for simplifying processes associated to payroll, grievances, separation, leaves, and so on. 
Leveraged WhatsApp – our AI-based conversational bot (iSolve) is used for all essential firm bulletins, data broadcast, and worker question administration
Recently launched AI-enabled studying platform referred to as INSTALEARN 2.0, for facilitating customised studying journeys of staff matching their talent units
Application of predictive index-based evaluation to rent candidates above a threshold high quality rating

In addition, we’re additionally exploring analytics and AI in key processes equivalent to predictive analytics for expertise retention, AI-based worker listening, recruitment and efficiency administration, and so on. to call a number of. Such initiatives are enabling Bajaj Allianz Life to turn out to be an agile, future-ready organisation with superior HR-tech capabilities.
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