Did you over-promise on technology? – TLNT

If you are a real believer within the worth of HR know-how, then you in all probability spend time telling stakeholders about all the advantages it will possibly convey.
When you get funding for a venture I count on you’ll then be excited to inform folks concerning the great issues the know-how can doubtlessly do.
And – if I’m proper – identical to earlier than, you’ll in all probability dismiss any implementation considerations with the promise that the method will go easily, this time.
The actuality is usually completely different
 Okay, I believe everyone knows what occurs subsequent. Surprise, shock, the implementation takes for much longer than anticipated.
In addition to this, not all the options get applied, and loads goes mistaken.
Where issues lie
Often issues consequence from insufficient implementation, nonetheless, even earlier than we get to implementation the query is whether or not we’ve set ourselves as much as fail by over-promising.
In different phrases, did you let your enthusiasm cloud your judgment on what a sensible end result is more likely to be?
If you did (and most of the people do), listed below are some areas to double-check your guarantees on:

Time frames: It’s exceedingly tough to satisfy implementation deadlines. Hofstadter’s Law states that it at all times takes longer than you count on – and that’s even when you take into consideration Hofstadter’s Law! So, roll out the method in small phases to attenuate the danger that your completion date shall be wildly unrealistic.


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Shiny objects: More usually than not, some attractive side of your software program (e.g., AI writing job descriptions for you), received’t truly work in observe. So don’t promise to ship unproven options; simply promise to pilot them to realize an understanding of what’s attainable.


Everything shall be higher: Even the perfect upgrades often depart customers disenchanted, as a result of some issues had been simpler the previous method. So, be upfront that there shall be a couple of unavoidable trade-offs in performance or ease of use whereas being assured that, on the entire, the brand new software program is an effective step ahead for the group.


Headaches. We don’t often promise customers that an implementation will create complications. But we in all probability ought to as a result of that’s one promise we might maintain! At the very least make certain to not promise the implementation shall be painless.

The golden rule of consumer administration is to under-promise and over-deliver.
With tech, there’s a robust tendency to over-promise.
So let’s set ourselves up for fulfillment by reigning in our enthusiasm and holding our guarantees modest.


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